- E-commerce transformation
How might we bridge retail onto digital commerce?
Businesses are stuck in the gap between traditional retail and e-commerce. They know they need to sell online, but often felt overwhelmed by the complexity, worried about cannibalizing offline sales, and frustrated over tech solutions.
Common problem statements:
- "We have loyal customers in-store, but we're missing out on online sales"
- "We don't know how to manage inventory across multiple channels"
- "Where should we start? Build our own online store or sell in marketplaces?"
of shoppers will abandon their order if shipping takes longer than 7 days
Source: Cropink
of consumers cite price as the main reason for choosing store brands
Source: WordStream
of shoppers are looking for a frictionless, cross-device ecommerce experience
Source: Linnworks
- Digital transformation framework
Driving excellence for ecommerce businesses
Objective is to drive positive & incremental impact on Revenue, Customer Lifetime Value (LTV), and Community #
Fundamentals
Key foundations to support the e-commerce business
Fulfillment
Order fulfilment and delivery to the customers
Availability
Omni/multi channel inventory management
Customer Support
Before & after sales support
Legal
Regulatory and compliance requirements
Insights
Understanding customers profile and their shopping journey
Customer Analytics
Customer purchase behaviour and segments profiling
Data Analytics
Shopping behaviours and performances
Growth
Building digital assets and channels to drive incremental business growth & success
Product Development
Rollout enhancements for growth activities & show-stoppers mitigation
Customer Experience
Improve customer touchpoints and interactions across shopping journey
Omnichannel Marketing
Driving customer acquisitions and orders
Plan your e-commerce transformation roadmap today
Let’s discuss how we can push the right levers for success.